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We want you to be 100% satisfied with your purchase. You can return any product as long as it is in sellable condition, however you are responsible for the shipping. Shipping errors made by Creative-Coldsnow or product damaged in shipping are the responsibility of Creative-Coldsnow; in correcting the error, no further shipping charges will be assessed, unless the customer adds a product to the original order. If the customer has made an error in ordering, they are responsible for shipping and must return the product in saleable condition before credit for the product can be issued. In the cases of customer error, Creative-Coldsnow can arrange shipping for the customer, but the customer is responsible for payment of the additional shipping.
On large items or special orders, a 15% restocking fee may be accessed. Normally, we do not access any restocking fees as long as the product is an in-store item and saleable.
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